OKI Shop terms and conditions

These terms apply when a consumer or business customer purchases an OKI Shop solution directly from Okinet.

1. Seller

Carsten Rank, entrepreneur individuel (EI), trading as Okinet, 24 rue Salvan de Saliès, 81000 Albi, France. SIRET 107 470 437 00016. Email: hello@okinet.net . Telephone: +33 7 66 13 15 61. Written communication is preferred for enquiries and support.

2. Service

OKI Shop is an individually configured online shop with a public storefront, administration and the features described in the quotation or order confirmation. The standard package includes an ongoing licence for one shop, standard technical setup, hosting, maintenance, security updates and ordinary personal support during the paid period. Domain registration, major design changes, product entry and special integrations are included only where agreed. Stripe payment fees are not included.

3. Price and VAT

The standard package costs €28 per month with monthly payment, or €299 for 12 months paid in advance. Annual payment saves €37 compared with 12 monthly payments. Any extras are agreed in writing. Okinet operates under the French VAT exemption: TVA non applicable, article 293 B du Code général des impôts. The stated amount is therefore the amount paid to Okinet.

4. Ordering and payment

The agreement is made when the customer accepts Okinet’s quotation or order confirmation in writing. The first payment is due when the customer chooses to continue after evaluation and before the shop is prepared for its own domain and real payments. The customer chooses €28 monthly or €299 annually. The order confirmation states when the paid operating period starts. Payment arrangements are stated in the quotation, invoice or payment page. Automatic card charging requires a separate agreement. For business customers, late payment may incur interest at the rate applicable under French law and the statutory fixed recovery charge of €40. No early-payment discount applies unless agreed in writing.

5. Trial and delivery

A free trial shop is available for up to 30 days on a temporary subdomain and is not a binding order. The trial covers products, administration and, after approval, Stripe test payments without real money. It does not include your own domain, real payments or search engine preparation. The trial does not automatically become a paid agreement. The customer may continue before the 30 days end. The launch schedule is agreed individually and depends on necessary material, payment and any third-party approval. The customer supplies text, images, product data and necessary information that they are entitled to use.

6. Duration, renewal and cancellation

With monthly payment, the agreement covers one month at a time and may be cancelled in writing to hello@okinet.net with effect at the end of the paid month, with no additional notice period. Annual payment covers 12 months and the customer may choose not to renew. Ordinary cancellation does not refund the remaining time in a paid period; mandatory customer rights remain unaffected. Renewal and the payment deadline are stated in the payment request. There is no automatic card charge without a separate agreement.

When an unrenewed paid period ends, hosting, maintenance, support and the licence expire. Before then, the customer may request a copy of the shop and its data. Continuing to operate OKI Shop on other hosting requires an active paid licence under a separate agreement. Moving does not remove this requirement. A trial does not grant a permanent licence.

7. Licence and customer content

The customer retains rights to their domain, product data, text, images and other original content. The non-exclusive licence for one OKI Shop installation applies during the paid licence period. Backups, moving the installation and work by another developer are permitted. Continued use after the package ends requires a separate paid licence agreement. The customer may not resell, publish or distribute OKI Shop as software or a template. See the licence terms .

8. Customer responsibilities

The customer is responsible for the shop’s products, prices, sales terms, mandatory information, taxes and relationships with their own customers. Passwords must be protected and suspected misuse reported immediately. Okinet may temporarily limit access where necessary for security, maintenance or preventing unlawful content.

9. Faults, support and statutory guarantees

Report faults to hello@okinet.net with a clear description. Okinet aims to correct reproducible faults within a reasonable time. Consumers retain mandatory French rights concerning the statutory conformity guarantee for digital content and services and hidden defects. These rights are not limited by these terms. Ordinary support includes reasonable help with the supplied solution; major changes and new features may require a separate quotation.

10. Consumer right of withdrawal

A consumer generally has 14 days to withdraw from the date the agreement is concluded. Give an unambiguous notice to hello@okinet.net or use the form below. If a consumer expressly requests a service to begin before this period ends and later withdraws, a proportionate amount for work already performed may be payable.

The right may end for a fully performed service or supplied digital content where the legal requirements for prior express consent and acknowledgement of losing that right are met. Consent cannot be assumed merely from accepting these terms.

Model withdrawal form

To Okinet, Carsten Rank EI, 24 rue Salvan de Saliès, 81000 Albi, France, hello@okinet.net: I hereby give notice that I withdraw from my OKI Shop agreement concluded on [date]. Customer name: [name]. Address: [address]. Date: [date]. A signature is required only if submitted on paper.

11. Liability and force majeure

Okinet is liable under applicable mandatory law. Okinet cannot guarantee uninterrupted internet operation or results from third-party services such as Stripe, domain registries and external email providers. Nothing limits liability that cannot lawfully be limited. Delays caused by an unforeseeable and unavoidable event outside a party’s control are treated under force majeure rules.

12. Complaints and consumer mediation

First submit your complaint in writing to hello@okinet.net . If no satisfactory solution is reached, a consumer may contact Okinet’s mediator free of charge: CM2C , 49 rue de Ponthieu, 75008 Paris, France · +33 1 89 47 00 14 · litiges@cm2c.net · submit a dispute .

13. Governing law

The agreement is governed by French law. Consumers nevertheless retain the mandatory protection provided by the law of their country of residence. Disputes are heard by the court having jurisdiction under applicable rules.

These terms describe the current offer and do not automatically change an existing agreement.

Version 2.1 · updated: 17 October 2026.